Reference

Terms and Conditions That Cover Your Account

These terms set out how your 999bid account works — what you can do, what we expect, and how payments through bKash, Nagad, and Rocket are handled.

Account use rulesbKash, Nagad, Rocket payment termsEligibility by local lawAccount suspension conditionsHow to contact us
999bid Terms and Conditions That Cover Your Account
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We apply these terms consistently across all accounts. When a rule is enforced — whether that is a payment hold, an account review, or a withdrawal check — we notify you through the contact details on your account. Here is how we handle the key areas these terms cover.

Payment Verification Before releasing a withdrawal to your bKash, Nagad, or Rocket wallet, we confirm the wallet number matches the one on file. This step protects your funds from misdirected transfers.
Account Security Your login credentials are yours alone. If we detect access from an unrecognised device, we may suspend the account temporarily and send an OTP to your registered number to confirm your identity.
Terms Updates Any change to these terms is posted on this page with a revised date. We do not change terms retroactively — rules in place at the time of a transaction stay in place for that transaction.
Dispute Process For payment disputes involving bKash, Nagad, or Rocket, raise the issue within seven days of the transaction. Provide your wallet transaction ID so we can match it against our records.
REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms is unclear or you want to raise a question about your account status, you can reach us through any of the channels below. We handle terms-related queries separately from general account support, so mention that your question is about the terms when you get in touch. Response times depend on query volume, but we work through every message.

Live Chat Open the chat widget on any page of the site. Select 'Account and Terms' from the menu so your query reaches the right team quickly.
Email Support Write to our support address with your account ID and the specific clause you are asking about. We reply to terms queries with a clear written response.
Account Help Centre The Help Centre lists common terms questions and answers around payment rules for bKash, Nagad, and Rocket accounts. Check there first.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations — payments, access, account changes, and what happens if something goes wrong.

The core account terms apply the same way regardless of whether you use bKash, Nagad, or Rocket. Each wallet also carries its own provider conditions, which sit alongside ours.

We update this page whenever terms change and mark the date clearly. Continuing to use your account after that date means you accept the updated terms. We will not apply new rules to past transactions.

Access depends on local law in your region. If your region is not eligible, your account may be restricted or closed. We follow applicable legal requirements and do not override local restrictions.

Send a request through live chat or email with your account ID and the detail you need updated — for example, a new bKash or Nagad wallet number. Verification is required before any change is applied.

Accounts may be suspended if we identify a breach of these terms — such as sharing login access, attempting chargebacks on wallet deposits, or providing inaccurate registration details during account setup.

Contact our support team by email and describe the specific term in question. We will review the situation and respond in writing. If local law in your region gives you additional rights, those apply alongside our process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.